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Aptitude Test
Back to Situational Judgment
Customer Service
5 questions
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1
Question 1
E
2
Question 2
M
3
Question 3
E
4
Question 4
M
5
Question 5
E
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Question 5
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5
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easy
Select one answer
You don't know the answer to a customer's technical question. What's the BEST response?
Make up an answer that sounds reasonable
Admit you don't know and offer to find out
Transfer them without explanation
Change the subject
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