Go Career - Your Career Jumpstart Platform

Question 2/5

0:00/ 1:30

medium

Select one answer

A customer asks for a refund that's against company policy. They have a valid reason for their request. What do you do?

Refuse outright - policy is policy

Grant the refund without approval

Explain the policy and offer to escalate for an exception

Suggest they complain on social media to get attention

Upgrade to unlock this question and 100+ more aptitude assessment questions.