Go Career
Explore
Pricing
Resources
Login
Get Started
Aptitude Test
Back to Situational Judgment
Customer Service
5 questions
Questions
1
Question 1
E
2
Question 2
M
3
Question 3
E
4
Question 4
M
5
Question 5
E
Toggle Sidebar
Back to Customer Service
Question 1
/
5
0:00
/ 1:00
easy
Select one answer
An angry customer is complaining loudly about a problem that wasn't your fault. What's the BEST initial response?
Explain that it wasn't your fault
Listen actively and acknowledge their frustration
Ask them to calm down before you help
Transfer them to a supervisor immediately
Show hint
Check Answer
Back to Customer Service
Next
Go Career