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Aptitude Test
Back to Situational Judgment
Customer Service
5 questions
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1
Question 1
E
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Question 2
M
3
Question 3
E
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Question 4
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Question 3
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5
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easy
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You're helping a customer when another customer interrupts with what they claim is an urgent issue. How do you handle this?
Ignore the interrupting customer
Immediately switch to help the new customer
Acknowledge the new customer and finish with the first one promptly
Tell the new customer to wait their turn
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