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Aptitude Test
  • Back to Situational Judgment
Customer Service
5 questions
Questions
  • 1
    Question 1
    E
  • 2
    Question 2
    M
  • 3
    Question 3
    E
  • 4
    Question 4
    M
  • 5
    Question 5
    E
    Back to Situational Judgment

    Customer Service

    Handle customer interactions professionally

    Questions

    1
    easy60s

    An angry customer is complaining loudly about a problem that wasn't your fault. What's the BEST initial response?

    customer-serviceconflict
    medium90sPremium

    A customer asks for a refund that's against compan...

    customer-servicepolicy
    easy60sPremium

    You're helping a customer when another customer in...

    customer-servicemultitasking
    medium90sPremium

    A customer provides negative feedback about a serv...

    customer-servicefeedback
    easy60sPremium

    You don't know the answer to a customer's technica...

    customer-servicehonesty
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